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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q128-Q133):

NEW QUESTION # 128
Which of the following is set as the default value for Category in Incident form?

A. None of the listed values
B. Inquiry
C. Software
D. Hardware

Answer: B

Explanation:
Inquiry is listed in the Data Dictionary as the default value for Category. If you want to delete all data in the Category field, you should change this or otherwise the Inquiry will remain the default value.

NEW QUESTION # 129
Which record type would you use for a Computer request?

A. Content Item
B. Catalog Item
C. Record Producer
D. Order Guide

Answer: B

NEW QUESTION # 130
Which of the following is NOT an option in the incident's Resolution code drop down list?

A. Canceled by caller
B. Solved (Work Around)
C. Solved Remotely (Permanently)
D. Not Resolved (Too Costly)

Answer: A

Explanation:
Explanation
All the listed options are actual options in the Resolution code field except the "Canceled by caller".

NEW QUESTION # 131
From which table, is the Incident table extended?

A. Ticket [ticket]
B. Task [task]
C. Task [sn_task]
D. Work [sn_work]

Answer: B

Explanation:
Change Request [change_request]
Problem [problem]
Incident [incident]
Request [sc_request]
Request Item [sc_req_item]
Service Catalog Task [sc_task]
all extended from task

NEW QUESTION # 132
What types of Conflicts are detected automatically on the Change request?
Choose 3 answers

A. Conflict with Assignee Shift Schedule
B. Conflict with Maintenance Window
C. Another change for the same CI, at the same time
D. Conflict with Blackout Schedule
E. Conflict with Company Holiday Schedule

Answer: B,C,D

NEW QUESTION # 133
......

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