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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 2	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 3	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 4	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 5	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 6	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 7	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 8	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q46-Q51):

NEW QUESTION # 46
What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.

A. Configure the relevant question in scoping.
B. Create a Web service with SAP Knowledge Central by NICE.
C. Create knowledge base articles in SAP Service Cloud.
D. Create a validation rule.

Answer: A,B

NEW QUESTION # 47
Which object can be used in workflow definition and assigned to organizational structures?

A. Business user
B. Employee
C. Business role
D. Job definition

Answer: D

NEW QUESTION # 48
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.

A. Priority
B. Custom fields
C. Due Date
D. Category

Answer: A,C

NEW QUESTION # 49
Which actions can you take to control custom fields and their values? Note: There are 2 correct answers to this question.

A. Grant access to extension fields for business roles
B. Grant access to extension fields for business users
C. Create a code list restriction
D. Use restriction rules

Answer: A,C

NEW QUESTION # 50
Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

A. Ticket type
B. Channel direction
C. Mashup service
D. Notification type
E. Channel type

Answer: B,D,E

NEW QUESTION # 51
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